Senior IT Business Partner | Generative AI Program Governance | Enterprise Digital Transformation
"I contribute to bringing Generative AI initiatives from whiteboard to production. So far I've managed an IT portfolio of over €100 million, with 95% on-time releases and zero critical incidents over the last six years."
I brought Generative AI from pilot to production at Sky Italia: two live initiatives on Salesforce Einstein GPT and Azure LLM, in real use on Service Management and customer operations. For over 15 years I've led large-scale CRM/BSS transformations in Telco and Media (Vodafone, Sky Italia): a portfolio of over €100 million across 15-20 workstreams, 95% on-time releases, zero critical incidents at go-live. I'm the person CIOs and CFOs turn to when strategy needs to become execution without losing control of the details.
From pilot to production in complex ecosystems.
Strategic alignment between IT and Business.
Complex multi-stream delivery, over €100M.
Executive communication and trusted advisory.
Enterprise architectures for Telco/Media.
Rigorous control over execution and budget.
Managed an IT transformation portfolio of over €100M across 15-20 concurrent workstreams, 95% on-time releases and zero critical incidents in 6 years; brought Generative AI from pilot to production on Service Management and Customer Operations.
Led the BSS Rating & Billing transformation, cutting maintenance OPEX by 25% and releasing a payment gateway processing over 5M transactions per month.
Produced business cases that unlocked over €8M in CAPEX for enterprise CRM/BSS integration programs.
Led functional testing on Siebel CRM 8.1 for Vodafone Türkiye, tracking 250+ defects and ensuring an on-time cutover in an international delivery context.
Developed C/C++ integration modules for IR/NIR sensors in environmental monitoring systems.
End-to-end ideation and delivery of the first two structured GenAI use cases in Sky Italia's CRM ecosystem. Development of a virtual advisor ("Buddy") providing real-time Next-Best-Action to operators based on customer context.
Planning and execution of the move to passwordless FIDO2 authentication across 16 business-critical sales and contract management applications, eliminating unauthorized access risk and ensuring full compliance.
Starting from a blank sheet: roadmap definition, vendor coordination and production release of a new modern digital channel for prospect customer acquisition. Result: operator order completion time for simple orders cut from 5 minutes to 1.
Highly complex redesign and transformation of Sky Italia's entire commercial catalogue, with cross-functional impact on Billing, CRM, Product Catalogue and Sales Channels. Orchestrated multiple stakeholders and systems across cost logic, mass migrations, commitments and campaigns.
Design of the new end-to-end Payment Gateway and online top-up platform for Vodafone S.p.A. Integration of a Revenue Assurance framework across the entire Order-to-Cash cycle to cut revenue losses.
Defined the economic rationale, AS-IS/TO-BE analysis and negotiated Statements of Work (SOW) for upgrading the Rating, Charging and Billing systems of a leading national Telco operator.